No, we currently do not offer a cash payment option. All payment transactions will be done online through credit/debit card or bank transfer.
Once your order has been placed, it is considered final. Perishable goods such as food cannot be returned. Cancellations and refunds are not permitted.
However, your request will be reviewed on a case-to-case basis in the unlikely event that you receive something other than what you ordered, the product is not as desribed or damaged. In that case, we will issue a refund to your original method of payment after inspection and due diligence on the matter.
Our delivery partner, Golog uses special boxes with ice packs and insulation so your meals remain frozen when they get to you. Once received, please pop them into your freezer immediately.
Sous Vide is a French method of cooking food in vacuum sealed bags in water below boiling temperatures for 1-4 hours.
Our method differs slightly, as our vacuum packs are food grade, BPA-free, boil-safe, and microwave & freezer friendly. This means that you can pop them straight into boiling water and have your food ready in a matter of minutes instead of waiting hours before your food is cooked.
Yes! The HALAL accreditation by JAKIM is one of the highest standards of HALAL in the world. We want you to have full confidence that anything you purchase from us is certified HALAL.
Yes. In the event that you would like to place a large order, send over the details to email@example.com and we will do our best to make it happen for you.
Aw, we feel you. We can’t promise anything at the moment, but do send us an email at firstname.lastname@example.org or fill in our contact form telling us which area you’re located in and if we get enough requests we will consider adding your area to the list!
Our delivery partner will call you prior to dispatch to ensure you will be at home and available to receive your order. If you aren’t home, please ensure someone is there to receive it.
If we attempt delivery but you are not at home, a second delivery will be attempted the next day. If that fails too, we will cancel the order and issue a refund (minus the delivery cost).
For delivery areas and times, see delivery.
Our food may contain traces of nuts, fish, seafood, milk, wheat, gluten, yeast, soybeans or sesame. It is not suitable for those allergic to these ingredients.
Yes! Please Recycle our vacuum packs by washing out after use and returning them to us free of charge in the envelope we have included in your order box.